Frequently
Asked
Questions

Self‑managed: You (or a nominee) receive invoices, pay them, then claim back from the portal—maximum choice (you can use registered and unregistered providers) but more admin.
Plan‑managed: A plan manager pays invoices for you. You still choose providers (registered or unregistered) and have less paperwork.
NDIA‑managed: The NDIA pays providers directly. You must use registered providers, have the least admin, but a little less flexibility in provider choice.
You can even have different parts of your plan managed in different ways. Choice and control always stays with you.

Whatever way you're funded, we can work with you.

They help you understand the plan, set up services, find and connect with allied health, problem‑solve issues, and build your own capacity so you become more confident managing supports over time. They also help gather progress information and prepare for plan reviews—so funding turns into real outcomes, not unused hours.

Hollie Helps is NOT support coordination, but we can work with you 1:1 to research, find and book all the services you need! 

A good support worker is not there to just sit in the room. Think of us as a practical personal assistant + skilled helper focused on your goals. Depending on your needs we can:

• Set up and coach you through daily routines (morning, meal prep, medication prompts, winding down).

• Plan, prep and cook meals with you or for you, teaching skills along the way.

• Organise your week: appointments, reminders, transport coordination.

• Support community access (shops, classes, social groups) and build confidence outside the home.

• Help with paperwork, simple forms, and following up referrals (within scope and privacy rules).

• Support therapy “home practice” (e.g. OT or speech exercises) so clinic gains stick in daily life.

• Keep structured progress notes so you can see improvement.

• We work with you when you want to learn, and for you when you need something just handled. The aim is more independence, calmer routines, and a life that feels organised and achievable.

What does it cost per session?

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We base our pricing directly on the NDIS structure. This ensures consistency, compliance, and fairness for everyone we support. Our goal is to offer a premium, high-quality service—one that prioritises reliability, professionalism, and real value for participants and families.

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For more information on the pricing set by the NDIS - click here

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For a detailed quote based on your exact needs - get in touch!

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What makes Hollie Helps different from other support agencies?

We keep caseloads small, plan every shift in advance, log detailed progress notes within two hours, and actively look for next‑step resources (courses, clubs, grants) so your goals keep moving—never “babysitting” time.

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Where do you operate?
We’re based in Hervey Bay and service surrounding areas within roughly a 40 km radius. Ask if you’re just outside; we’re often able to travel.

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Are you an NDIS‑registered provider?
Yes, through Clarity Connect Group. We align with the NDIS Code of Conduct and pricing arrangements (2025‑26).

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How much do your services cost?
We charge current NDIS price‑guide rates. We will email you full schedule of fees once we know how we are assisting you, or feel free to email us and request the information now.

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What is the minimum shift length?
Two hours for lifestyle support; one hour for cleaning/home‑support.

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How do I book or change a shift?
Call/text our office line by 3 pm the day before. Same‑day cancellations under two hours’ notice may incur the NDIS short‑notice cancellation fee (per the price guide).

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What happens after I enquire?

1. Free phone consult (15 min)

2. In‑home or Zoom meet to map goals & supports

3. Service agreement & first‑month plan drafted

4. Buddy shift introduction (if new worker)

5. Review after four weeks to tweak routines

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Can you help with plan reviews or funding extensions?
Yes—our Director of Care can compile progress evidence, draft review letters and attend case conferences.

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What screening do your workers have?
Blue Card, Yellow Card/NDIS Worker Screening, Police Check, First Aid/CPR, public liability & professional‑indemnity insurance.

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How do you handle feedback or complaints?
Via our Feedback & Complaints form (online or hard copy/email), or simply text or call us. We respond within two business days and follow NDIS Practice Standards.